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Q&A

What does tour ticket means?

If you book with us, at the moment of booking the excursion without visa we will need your personal information. We will need your information to be able to send you the ticket of the excursion. It is called a TOUR TICKET. This document that we send you by e-mail must be printed and it will be your entry to the country (it substitutes the visa so to say) at the Russian customs. IT SHOULD ALWAYS BE KEPT ALONG WITH YOUR PASSPORT. Once you pass the customs with your passport and a Tour Ticket you will see our representatives with posters waiting for you.
How can I pay the tour in Saint Petersburg?
You have two options to pay for the excursion. You can pay in cash in Saint Petersburg after the excursion is over or pay by credit card Visa or MasterCard. We wish you a pleasant stay in Saint Petersburg.

What kind of transport do we use?

We offer you tourist comfort class cars, which are small buses easy to park and with all the comfort and convenience, for example Mercedes Vito, that can seat up to 6 people, and also the minibuses for up to 18 people. For private excursions we have first class cars. All our transport is equipped with air conditioning, as well as with microphone and speakers to listen to lectures of the guide who accompanies you around the city and its surroundings.

Do we guarantee the execution of the entire program?

Sure,  our tourists will receive full program they have chosen! We stay a right to change the order of sights due to the fact that  museums have different working hours in different days. When you read a ready tour you should realize  that its just an example. Our coordinator will offer you an individual tour specifically for your group, taking into account your arrival and departure time of your particular ship. Last minutes changes can occur due to specific times given by the museums for our tour groups to enter museums. Full cancelation of the excursion can happen only because of bad weather condition for river cruises.

What kind of visa-free tours do we offer?

We offer complete tours for cruise tourists with guaranteed departure and without visa. It is an economical option, and normally it is the two-day all-inclusive land excursions, since the cruise ships that arrive on the Baltic Sea usually stop for two or three days in Saint Petersburg. The excursions for Baltic cruises and the itineraries that we organise can help you see the places of interest, significant historical monuments. They are the excursions in small buses with 15-17 people max. There is everything included and there is no extra payment. A tour with guaranteed departure is the BestSeller or the most sold for being the most complete and for its economical price.

Do you guarantee that tourists will return in time to cruise ship?

Our team guarantee that you will return to ship for sailing in time. For more then 9 years as working in group tourism no one of our guests have NEVER missed getting back to their cruise boat in time for sail away in any of our Baltic Ports. In case something extra ordinary will happen our company guarantee to cover all expenses of transportation tourists to the next port of call.

Wich languages do you provide for private tours?

We organize tours for  our guests in all major world languages. In our team exists guides speaking: English, Spanish, Italian, Finnish, Swedish, French, German, Portuguese. We also can provide private and group tours in Chinese, Japanese, Vietnamese. However, because of limited amount of Chinese, Japanese speaking guides in Baltic countries we strongly recommend to book tours in advance.

For what categories of tourists discounts are provided?

We provide 10% discount for children under 18 years old. Should represent local school ID. Students 18 years and older should have international student card ISIC (www.isic.org). ISIC is required by Russian museums, local students card will not be sufficient for discount.

What is the best way to exchange EUROS for RUBELS?

Here you will find different ways to purchase Russian rubles:

1. You can change money in advance in your local bank before journey. However, probably it will not be the best exchange rate. From another hand, you will have already rubles and will not worry about money exchange and just enjoy shore excursions.

2. You can use ATM machines in the Port of Saint – Petersburg or during shore excursion in the city.

3. Also you will have a chance to exchange euros to rubles on board your cruise boat. Though, it might be not good rate. Most likely you will not need big amount of cash with you, because all tickets and major expenses are included into tour. Most shops and restaurants in Russia accept credit cards.

4. Each time booking with us we can in advance exchange money for you with a good rate and give it to you when excursion starts.

Our team guarantee that you will return to ship for sailing in time. For more then 9 years as working in group tourism no one of our guests have NEVER missed getting back to their cruise boat in time for sail away in any of our Baltic Ports. In case something extra ordinary will happen our company guarantee to cover all expenses of transportation tourists to the next port of call.